Privacy Policy

Privacy Policy

Last updated: June 2026

At MONOCI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

Personal Information: When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Order Information: When you place a custom order, we collect the photos and personalization details you provide for creating your personalized pet gift.

Device Information: We automatically collect certain information when you visit our website, including your web browser, IP address, time zone, and cookies installed on your device.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Create your personalized pet products
  • Communicate with you about your order
  • Screen orders for potential risk or fraud
  • Provide you with information and marketing relating to our products (with your consent)
  • Improve and optimize our website experience

Sharing Your Information

We share your information with third parties who help us operate our business, such as payment processors (Shopify Payments, PayPal, Stripe) and shipping carriers. We do not sell your personal information to third parties.

Photo Storage and Use

Photos you upload for customization are used solely to create your personalized product. We do not use your photos for marketing purposes without your explicit consent. You may request deletion of your uploaded photos at any time by contacting us.

Data Retention

We retain your order information for our records unless and until you ask us to delete this information. Customer photos are retained for 90 days after order fulfillment and then permanently deleted.

Your Rights

You have the right to access, update, or delete your personal information at any time. To exercise these rights, please contact us at monociofficial@gmail.com.

Contact

If you have questions about this Privacy Policy, please contact us at monociofficial@gmail.com.